FAQ

Frequently asked questions and answers.
Fisher women drinking from her durable insulated can cooler.

Product Questions

What Mount Should I Get?

The Vertical Mount: Attach to any vertical surface. The folding design keeps the cup holder out of the way when not in use. While only TwistLock Drinkware will lock in, the Vertical Mount will also comfortably fit standard-sized cups, bottles, and cans.

The Mini Disc: Attach to any flat surface or inside existing cup holders (such as a side-by-side). The compact size allows you to place it in tight spaces.

The Flat Mount: Attach to any flat surface. While larger than the Mini Disc, it features a tapered edge and a slightly recessed locking mechanism that helps minimize trips and snags.

The Bar Mount: Attach to tubes, raft frames, roll cages, grab handles, bars, or other rounded surfaces between 1" and 2.5" in diameter. The silicone strap and rubber gasket keep your drink secure and upright.

The Recessed Cup Holder: Sized to replace standard-sized drop-in cup holders on boats. It will comfortably fit standard-sized cups, bottles, or cans and lock in TwistLock Drinkware with a twist. Minimum cut out diameter: 3.625"

Each Mount can be used in countless locations. For a more in-depth guide, visit our Buying Guide page.

Can I Use My Own Cup?

The Vertical Mount and Recessed Cup Holder both will comfortably hold any standard-sized cups, cans, or bottles, however, only TwistLock Drinkware will lock into them.

The Flat Mount, Mini Disc, & Bar Mount only work with TwistLock Drinkware.

How Do I Install the Mounts?

The Flat Mount, Mini Disc, and Vertical Mount come with both 3M VHB double-sided adhesive and self-tapping screws. Either option will give you a super secure attachment.

The Bar Mount can be secured by pulling the strap tight and tucking away the extra.

The Recessed Drop-In Cup Holder doesn't require any hardware. The tapered shape allows a pressure fit.

Visit our installation instruction page for step-by-step guides.

Is the Drinkware Insulated?

Yup! All TwistLock drinkware is stainless steel, double-wall vacuum-insulated. It will keep your drinks hot or cold for hours.

2-Year Unconditional Warranty

We offer a 2-year unconditional warranty on all of our products. When we say unconditional, we mean it. If anything happens, we will happily send you a replacement. 

For more information on our warranty, visit our warranty page.

How Should I Care for the Drinkware?

For best results, we recommend hand washing the cups with warm water and soap. Avoid harsh chemicals.

How Should I Clean the Mounts?

All of our mounts can be cleaned with water. If needed, use a small amount of soap. Avoid harsh cleaning chemicals.

If dirt builds up in the Vertical Mount, you may notice the movement feels less smooth when opening or closing. To clean it out, spray it down with a hose while opening and closing multiple times.

Insulated Coffee Canteen locked securely into the Flat Mount Cup Holder on the floor of an airplane cockpit.

Company Questions

How Did TwistLock Start?

TwistLock was initially developed as a safety solution to prevent loose projectiles in the cockpits of aircraft, namely drinkware. The elimination of spilled drinkware on instrument panels and loose objects dangerously finding their way near foot pedals was TwistLock’s inspiration.

Where is the Company Located?

We are located in the picturesque town of Bend, Oregon.

Shipping Info

Orders over $45 get FREE shipping. Orders under $45 have a $5.99 flat rate shipping cost.

We ship all of our products from Bend, Oregon, via FedEx or UPS. Please allow 2-3 business days for us to process and ship your order.

Return Policy

We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return or exchange. We will provide a pre-paid shipping label to you.

How Do I carry TwistLock in My Store?

If you have a retail store or e-tailer website and want to carry TwistLock, contact us. Please include the name of your store, the location (physical or online), and number of locations (if applicable).

From there, we can discuss the process to get TwistLock into your store.

Find information on our Become a Dealer page.

Custom Promotional & Corporate Orders

For custom promotional or corporate orders, we have the option to customize and engrave your logo onto our drinkware. Great for giveaways and for promotional tools.

To get started, contact us using the form below or get more information on our Custom Promotional & Corporate Orders page.

How Do I Become an Affiliate?

The first step is simple: contact us! We would love to hear all about you, your story, and why you are interested in becoming an affiliate with TwistLock.

Find more information on our Affiliate Program page.

Contact Us

Have more questions?

Hours
Monday – Friday
8:30am – 4:30pm (Pacific Time Zone)

We will try to get back to you within 2 business days.